Patients can always log into the Patient Experience portal to make payments towards their bill. Here is the typical payment flow from start to finish for a patient to make either a full or partial payment:
1. Log into Flywire's Patient Experience portal
2. The offer screen will appear with the option to make a payment or to potentially set up a payment plan. In the "Pay new balance in full" box, click Select.
The other option is for patients to click on the Make a Payment button on the My Accounts tab.
3. This takes patients to the Make Payment tab. Their full balance amount will be the default amount to pay. However, patients can opt to enter in another amount.
4. Click Continue
5. Select the payment method. Patients have the option to select an existing card or bank account on file, or they can enter a new credit/debit card or bank account.
Users will also see the option for Google or Apple Pay. Users on Android will see Google Pay, while users on Apple devices will see Apple Pay — it’s automatically detected based on the browser and device being used.
6. Patients can also schedule payments to occur on a date in the future by clicking on the Payment Date field and selecting a date other than today's date.
7. Click Continue
8. Patients will have one last opportunity to review their payment choices in the Review Payment Information screen. If everything looks good, click Submit. If changes need to be made, click Previous.
9. Patients will then receive a survey window to capture their opinions about the healthcare provider and their billing experience. They can fill in their answers or click the x at the top right of the survey window.
10. The payment receipt screen is shown. In this screen they can print their receipt, return to the Home page, or log out of the portal.
To watch a video outlining the steps above, check out our article How to make payments in the Patient Experience.