If patients qualify for a payment plan, they will see the payment plan offer as soon as they log into the Patient Experience. Here is how a patient can enroll in a payment plan that is either manual (the patient manually makes the payment each month) or automatic (payments are auto drafted each month by Flywire).
You can also skip to the following sections:
How to enroll in a manual payment plan
1. Log into the Patient Experience and click Build My Plan. To see other presented payment plan offers, they can also click the "See more options" link.
2. Next, they can enroll into a manual or an automatic payment plan. They will click "Pay First Installment" for a manual plan. If they enroll in a manual plan, they will be expected to pay their first installment during this process.
3. Enter the payment method of either a credit/debit card, or bank account info. Then click Continue.
4. Review the terms and plan schedule, and then mark the boxes to agree to the terms and conditions of the payment plan, and to also agree to the service fee terms. Then click Activate.
5. The plan is now officially active! At this point patients have the option to convert it to an AutoPay plan (which will auto debit their payment method on file each month) or to keep it as a manual plan where they will continue to make the payments on their own each month by either calling into a CSR, logging into the portal, or mailing in a check with their paper statement coupon stub.
If patients change their minds later and want to set up AutoPay, no problem! They can do this at anytime on their My Accounts tab in the Patient Experience, or by calling a CSR for assistance.
How to enroll in an automatic payment plan
1. Log into the Patient Experience and click Build My Plan. To see other presented payment plan offers, they can also click the "See more options" link.
2. Next, they can enroll into a manual or an automatic payment plan. They will click "Set up Autopay" for an automatic plan.
3. Enter the payment method of either a credit/debit card, or bank account info. Then click Continue.
4. Review the terms and plan schedule, and then mark the boxes to agree to the terms and conditions of the payment plan, to agree with the autopay terms, and to agree to the service fee terms. Then click Activate.
5. The plan is now officially active! At this point patients have enrolled in an AutoPay plan, which will auto debit their payment method on file each month until the payment plan has been fully paid off.