Staff Experience users who have been assigned the appropriate permissions in Flywire can cancel payment plans on behalf of patients.
Here's how to do that!
1. Log into the Staff Experience
2. Search for and select the patient
3. Click Manage Payment Plan. This will load the Payment Plans tab.
4. Click the Payment Plan Actions dropdown, then Cancel Payment Plan.
5. In the Cancel Payment Plan screen, click Confirm.
6. The Cancel Payment Plan Receipt screen will appear to confirm that the cancellation was successful. Users can click the Print icon at the top right to print the receipt for the patient if they request it.