How to Issue a Void

Staff can access a voidable transaction from either the Patient Search tab or the Transaction Search tab.

Option 1: Patient Search Tab

1. Go to the Patient Search tab.
2. Search for the patient using available search criteria, such as account number, MRN, name, date of birth, or email address.
3. Select the correct patient from the Patient Search Results page.
4. Open the patient’s Payment History.
5. Click View Transaction for the payment that needs to be voided.

6. On the Transaction Details page, select Void.

7. Review the confirmation message.

8. Confirm the void.

Option 2: Transaction Search Tab

1. Go to the Transaction Search tab.
2. Search for the payment using available search criteria, such as transaction number, name, email address, transaction date, or transaction amount.

3. Select the transaction ID from the Transaction Search Results page.

4. On the Transaction Details page, select Void.

5. Review the confirmation message.

6. Confirm the void.

After the void is complete, Flywire updates the transaction status. If the payment included a related service fee, Flywire may also void the related fee when applicable.