Q: What is Select a Bill?
A: Select a Bill lets a patient (or a staff member helping them) choose which of their outstanding bills to include when building a payment plan, instead of having all bills automatically grouped together.
Where does it appear?
A: On the payment plan offer page in Flywire. When an account has more than one eligible bill, a Build Your Payment Plan button appears and opens a checklist of the patient's bills.
Q: Who can use it?
A: Both patients in the self-service experience and your staff in the staff-assisted (Customer Service Representative) workflow. The experience is the same in both.
Q: How does a patient choose bills?
A: They select Build Your Payment Plan, then check or uncheck the bills they want to include. Each bill row shows the guarantor, service date, account number, amount, and status, with a View Bill link for full details.
Q: Do the payment options change when I select different bills?
A: Yes. As bills are checked or unchecked, the monthly payment plan options and the pay-in-full amount recalculate automatically so the amounts always match the bills selected. A brief loading indicator shows while it updates.
Q: Can a patient still pay in full or pay a custom amount?
A: Yes. In addition to building a plan, the Make a Payment option lets them pay the selected bills in full or enter a custom amount.
Q: What if a patient only has one bill?
A: The bill checklist won't appear—single-bill accounts continue through the standard flow. The selector is only shown when there is more than one eligible bill.
Q: Can a patient leave a bill off the plan?
A: Yes. Any bill they don't select simply isn't included in that plan and remains on the account to be handled separately.
Q: Does the patient have to do anything to turn this on?
A: No. Once your organization has the feature enabled, the option appears automatically for eligible accounts.
Q: Will this change how plans are activated or how payments are processed?
A: No. After selecting bills and choosing an option, activation and payment processing work exactly as they do today.