Audience: Billing, Revenue, and CSR staff (with notes on the patient experience) · Product: Flywire
What this feature does
When a patient has more than one bill, Select a Bill lets them — or a staff member helping them — choose exactly which bills go on a payment plan, instead of putting every bill on one plan automatically. As bills are added or removed from the selection, Flywire recalculates the monthly options and the pay-in-full amount in real time, so the amounts on screen always match the bills chosen.
This works the same whether the patient is using the self-service experience online or a Customer Service Representative is assisting them.
Heads up: This option only appears when an account has more than one eligible bill. If a patient has a single bill, they'll continue through the standard flow and won't see the bill selector.
Where it appears
On the payment plan offer page (the page that presents the patient's plan options). When the feature is available for the account, you'll see a Build Your Payment Plan button.
How to use it
- Open the payment plan offer page for an account with two or more eligible bills.
- Select Build Your Payment Plan. A list of the patient's bills appears.
The list shows one row per bill with:
Column What it shows Guarantor The name on the bill Service Date When the service occurred Account Number The patient account number Amount The remaining balance on that bill Status The bill's current status View Bill Opens the full bill details Bills that can go on a plan are already checked for you.
Check or uncheck bills to choose what to include. You can use the select-all control at the
top of the list.
Each time the selection changes, the payment plan options and the pay-in-full amount update
automatically (you'll see a brief loading indicator while they recalculate).
Choose a monthly plan option — or use Make a Payment (see below) — and continue to activate the
plan as usual.
Paying instead of planning: Make a Payment
From the same page, the Make a Payment option lets the patient pay the selected bills without setting up a plan. They can:
- Pay in full — pay the full balance of the selected bills, or
- Pay any amount — enter a custom amount to pay.
Good to know
- At least one bill must be selected. The plan options won't recalculate if no eligible bill is chosen.
- Bills left unselected aren't lost. Any bill the patient doesn't include simply stays on the account to be handled separately (paid, or placed on a plan later).
- The total always matches the selection. The recalculated plan is based on the combined remaining balances of the bills that are checked.
- Switching context resets the selection. If the patient goes back, combines plans, or finishes activation, the working selection is cleared and the page reloads the standard offer — this is expected.
- Nothing changes about activation or payments. Once a plan option is chosen, activation and payment processing work exactly as they do today.
Frequently Asked Questions
Why don't I see the "Build Your Payment Plan" button? Either the feature isn't enabled for your organization, or the account has only one eligible bill. The selector only shows for accounts with two or more eligible bills.
Can a patient put some bills on a plan and pay others separately? Yes. They select the bills for the plan and leave the rest off; the unselected bills remain on the account.
Will the monthly amount change if I add or remove a bill? Yes. The plan options and pay-in-full amount recalculate every time the selection changes.
Does this work when I'm helping a patient over the phone? Yes. The same selection experience is available in the staff-assisted flow.
Is this available for financed plans? Yes — bill selection is supported for integrated financing as well as standard provider offers.
Need this turned on for your organization? Your Flywire implementation contact can enable bill selection for your account.