Sometimes a financed plan can no longer, or should no longer, remain funded by PayZen. The process of ending a PayZen-funded payment plan and returning ownership of the remaining balance to the provider is known as offboarding.
When does it happen?
- The financed plan is cancelled by staff
- When financed plans convert from financed to provider-funded (e.g., balances added and total exceeds the 30K financing threshold)
What happens when a plan is offboarded?
- The financed plan is terminated
- PayZen funding is reversed or reconciled
- Remaining balances return to provider ownership
- Host system gets billing indicators signalling the change in status
- The financed plan cannot be resumed or reinstated
What do patients see when a plan is offboarded?
- Patients get an email telling them their plan is no longer serviced by PayZen
- Patients will no longer see PayZen logo and disclaimer when they access their account
How often does offboarding happen?
- There’s no set time. Offboarding is event-driven, not schedule-driven