About resuming a financed payment plan
This allows staff members to continue a patient’s payment plan, resuming the plan where it left off.
Please Note: Only paused plans can be resumed.
When you resume a payment plan this means:
- Payment options are available to the patient.
- Future payments will be due and autopay resumes.
- Billing notices will be sent out again.
- Patients receive an email notification that their plan has been resumed.
How to resume a plan:
Here is how to resume a payment plan in the Staff Experience in Flywire:
1. On the Patient account, click Payment Plan Actions.
2. Click Resume Payment Plan.
3. When prompted again, click Resume Payment Plan.
What does it look like when a plan is resumed?
Staff member users can see that a plan is resumed by the Active status on the patient account: