The Recently Defaulted Payment Plans report lists payment plans that defaulted within the last 0-30 days. It helps teams identify plans that recently moved into a default status.
Use cases: Creating follow-up work queues, monitoring delinquency trends, reviewing failed plan activity, and supporting collections outreach.
About the date:
The Recently Defaulted Payment Plans report's date range looks at the date each plan actually defaulted — that is, when Flywire recorded the default. You choose the window with the From Date and To Date fields on the report screen.
In plain terms: if you run the report for May 1-May 31, it returns payment plans that defaulted during May 1 through May 31. It is not based on when the plan was created, when the patient last paid, or the original installment due date — only on when the plan moved into a defaulted status.
A few things worth noting:
- The date range is user-selected, not a fixed window. The report's name and description mention "0-30 days," but that just reflects the common use case (reviewing recent defaults); you can enter any From/To dates you like.
- You can also filter by institution if your organization has more than one.
- The To Date cannot be set in the future, since a default has to have already happened to appear.
The date range reflects when payment plans defaulted. Results include any plan that moved into a defaulted status during the selected From and To dates. Although the report is typically used to review recently defaulted plans (such as the last 30 days), you can choose any date range and, if applicable, filter by institution.
How to run the report
1. Log into the Staff Experience.
2. Hover over the Actions menu.
3. Click Reports.
4. Select the Recently Defaulted Payment Plans report.
5. Select your filters.
6. Click Submit.
Report filters
- Date (From Date and to Date)