About Payment Plans
A payment plan lets a guarantor pay off one or more visits over time in monthly installments, rather than all at once. Each monthly payment is called an installment. Plans run until one of three things happens: the balance is fully paid (completed), the guarantor misses too many payments (defaulted), or a staff member stops the plan early (cancelled).
Key rules to around payment plans:
- Payment plans are always monthly — no other billing frequencies are supported.
- Each plan is tied to specific visits. New visits don't automatically join an existing plan.
- Every plan will reach one of three endings: completed, defaulted, or cancelled.
- Guarantor can have both payment-plan balances and non-payment-plan balances at the same time.
Other Benefits of Payment Plans
Payment plans are not just about convenience for the guarantor. They also help your organization:
- Reduce bad debt by keeping patients engaged in a structured repayment path.
- Decrease inbound calls by pairing plans with automated digital reminders (email and SMS).
- Support financial counseling workflows with clear, trackable installment schedules.