Plan Lifecycle & Statuses
| Concept Name | What It Means |
| Offer / Qualification | Bills are qualified into an offer with proposed terms before a patient enrolls. |
| Enrollment | The patient or CSR selects a term; installments are scheduled and the plan is created. |
| Active | The plan is paying on schedule. |
| Pending | A financed plan awaiting the initial payment to clear (typically active in 1–2 business days). |
| Pending Provider | A plan in transition (often during offboard/overdue). Payments and changes are limited while it processes. |
| Frozen (Paused) | Payments are temporarily suspended; resuming moves missed payments to the end of the plan. |
| Delinquent | The plan has fallen behind (for PayZen plans this comes from an "overdue" status sync). |
| Default | A Provider Plan that has missed enough payments to trigger the default/notice workflow. |
| Charged Off | A financed plan PayZen has written off. |
| Completed / Paid in Full | The plan's balance has been fully satisfied. |
| Cancelled | The plan has been closed before completion. |
Where to Find Payment Plan Statuses
- My Bills tab — visible to both staff and patients in the Patient Experience.
- Patient Search tab — staff-only view for looking up plan status by guarantor.
- Statement Path / Dunning Level — found under Guarantor Actions > Change Statement Cycle.
Reports that show plan status:
- Payment Plan Summary — high-level view of active and completed plans.
- Financed Payment Plan Inventory — full list of PayZen-financed plans with status and schedule details.