Payment Plan Statuses and the Grace Period

While a plan is active, Flywire tracks three things at once: the plan status (Active, Defaulted, etc.), the installment state (paid, partially paid, or missed), and the cumulative missed-payment count on the plan.

An installment being late does not immediately change the plan status. A plan can remain Active while an installment is overdue — which is exactly why CSRs need to check both the plan status and the current installment state on every call.

Understanding the Grace Period

Your organization sets a missed installment grace period (in days). Flywire uses this value in reporting and date-window logic — not as a promise that nothing happens until the grace period ends.

How to explain it in training:

• Due date = the last day that installment is on time under the plan schedule.
• Grace period = a defined window after the due date that your organization uses for reporting, messaging, and analytics.
• Important: Background processing jobs can still mark an installment missed once it's unpaid past the due date — regardless of where the grace period falls.

Trainer note: Avoid teaching grace as 'extra days to pay free of consequence.' It's better described as 'how your organization defines the reporting cushion after the due date.'

Grace Period — 3-Day Example Timeline

Assume April 10 is the installment due date, and your organization uses a 3-day grace period.