Q: What are service fees?
A: These are set dollar amount fees tied to the monthly installment payments in a Flywire payment plan.
Q: Why have a service fee?
A: Service fees can act to motivate some patients to pay in full - 12% increase at current customers! They also prove to promote the selection of shorter payment terms - 28% reduction at current customers!
Q: How much is a service fee?
A: $4.95
Q: Do all customers use service fees?
A: No. Service fees depend on the provider’s setup. Some payment plans may include a service fee, while others may not.
Q: How are service fees processed?
A: Online payments made via the Patient Experience or the Staff Experience:
Offline payments made via check and statement coupon stub:
Q: When are service fees disclosed to payers?
A: Service fees are shown before the payer accepts the payment plan and before the payment is submitted.
Q: Is the service fee refundable?
A: Service fees are generally non-refundable once the payment is processed.
Q: Is the service fee included in my monthly payment amount?
A: Yes, when a service fee applies, the monthly payment amount shown in Flywire includes the installment amount plus the service fee.
Q: Can a service fee be waived?
A: In some cases, a provider may allow service fees to be waived. Availability depends on the provider’s policy.
Q: Will I see the service fee on my receipt?
A: Yes. If a service fee applies, it will be shown on the payment confirmation and receipt.
Q: Does the service fee reduce my account balance?
A: No. The service fee is separate from the amount applied to the healthcare balance.
Q: Is there a service fee if I pay my balance in full instead of using a payment plan?
A: Service fees are tied to payment plan installments. If a fee applies to another payment option, Flywire will show it before the payment is submitted.
Q: Will payers be charged a service fee multiple times if they pay off multiple installments at once?
A: No, they will only pay one service fee. Payers are not charged multiple future service fees just because they pay ahead or pay off the plan. If a service fee applies, Flywire shows the fee before the payer submits the payment.